NVQ Level 2 in Food and Drink Service

Course outline

Produced with those working in the hospitality industry in mind, this programme is ideal for anyone who serves food or drink as part of their job, or for people who may be considering a career in this area. The NVQ Level 2 in Food and Drink Service includes core units which focus on generic issues, such as health and safety and customer service. The learner can then select from a range of optional units, each focusing on a particular area of food and drink service. Throughout, the programme includes good practice guidance and handy tips for effective working.

Course content

To achieve the qualification, learners will need to complete all of the following mandatory units:

• Unit 501: Maintain a safe, hygienic and secure working environment
• Unit 604: Maintain food safety when storing, holding and serving food
• Unit 504: Contribute to effective teamwork
• Unit 601: Give customers a positive impression of yourself and your organisation

They will then need to complete four optional units. Each unit contains tasks and activities designed to cover the specific learning outcomes.

Course delivery and assessment

Candidates plan a programme of development and assessment with their assessor. Assessment is based on a claim of competent performance in the workplace against the national standards.

The candidate will be required to produce a portfolio, which includes evidence of everyday tasks being observed by an assessor or expert witness from the workplace, together with reflective accounts to analyse personal performance and identify opportunity for change and improvement. In addition, question and answer, professional discussion and projects can all be used to provide further evidence. This NVQ also requires the candidate to complete a set of underpinning knowledge question sets. The learning materials are designed to support this process, including delivering underpinning knowledge and the building of the portfolio of evidence, but they do not replace the need to construct a portfolio of evidence.

Progression opportunities

Units achieved through this qualification will support the NVQ in Hospitality, which learners may wish to progress to having successfully achieved this qualification. Other relevant courses include:

• NVQ Level 2 in Customer Service
• NVQ Level 2 in Team Leading
• NVQ Level 2 in Food Preparation and Cookery
• NVQ Level 3 in Hospitality Supervision