Business and Management Courses
Information, Advice or Guidance (QCF)
Principles of Sales online (QCF)
Contact Centre Operations online (QCF)
Developing Enterprise Skills (QCF)
Customer Service Knowledge (QCF)
Customer Service online (QCF)
Retail Knowledge (QCF)
NVQ Business and Administraion (QCF)
Customer Service Knowledge (QCF)
NVQ Customer Service
Business and Administration (QCF)
Retail Knowledge QCF
Hospitality and Catering
Understanding Stewarding
ILM Team Leading
CMI Team Leading
NCFE Certificate in Hospitality and Catering Level 1
(National Partnership Award)
Course outline
This award aims to enable candidates to improve their knowledge of the hospitality industry and offer them the opportunity to develop the skills required to provide a higher level of service to the customer.
Course content
The course consists of four units covering:
- Products and services available in the hospitality industry
- Developing customer service skills
- Safety, security and knowledge of the workplace
- Health and hygiene
A comprehensive tutor guide is supplied to accompany these materials. To view a sample of a tutor guide, click here.
Progression opportunities
On completion of this course, learners can progress to a variety of vocational programmes in this field, including NVQs.